Privacy Policy

Last Updated: June 2025 | Effective Date: June 2025

At Fish MD, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our saltwater fish disease diagnosis platform.

1. Information We Collect

Personal Information

Account Information: When you sign in with Google, we collect your name, email address, and profile picture.
Communication Data: Messages and queries you send through our AI chat interface.
Uploaded Images: Photos of your fish that you upload for diagnosis purposes.
Usage Data: Information about how you interact with our platform, including pages visited and features used.

Automatically Collected Information

Device Information: Browser type, operating system, device identifiers.
Log Data: IP address, access times, referring URLs.
Cookies and Tracking: Session data, preferences, and analytics information.
Performance Data: App performance metrics and error reports.

2. How We Use Your Information

Core Services

AI Diagnosis: Analyzing your fish images and symptoms to provide health assessments.
Personalized Experience: Maintaining your chat history and providing relevant recommendations.
Account Management: Creating and maintaining your user account and preferences.
Communication: Responding to your inquiries and providing customer support.

Platform Improvement

Service Enhancement: Improving our AI models and diagnostic accuracy.
Analytics: Understanding usage patterns to enhance user experience.
Research: Developing better fish health resources and tools.
Security: Detecting and preventing fraudulent or harmful activities.

3. Data Storage and Security

Security Measures: We implement industry-standard security practices to protect your data.

Data Protection

Encryption: All data transmission is encrypted using SSL/TLS protocols.
Secure Storage: Data is stored on secure servers with restricted access.
Access Controls: Only authorized personnel have access to user data.
Regular Backups: Data is regularly backed up to prevent loss.

Data Retention

Account Data: Retained for as long as your account is active.
Chat History: Stored for up to 2 years to improve our AI models.
Uploaded Images: Retained for 1 year unless you request earlier deletion.
Analytics Data: Aggregated and anonymized data may be retained indefinitely.

4. Third-Party Services

Authentication

Google OAuth: We use Google's authentication service for secure login.
Data Sharing: Only basic profile information is shared with Google.

Analytics and Performance

Google Analytics: For understanding user behavior and improving our service.
Error Tracking: To identify and fix technical issues.
Performance Monitoring: To ensure optimal platform performance.

AI and Machine Learning

OpenAI Services: For powering our AI diagnosis capabilities.
Data Processing: Images and text are processed to provide diagnostic insights.
Data Anonymization: Personal identifiers are removed before AI processing.

5. Cookies and Tracking

Types of Cookies We Use

Essential Cookies: Required for basic website functionality.
Authentication Cookies: To keep you logged in securely.
Preference Cookies: To remember your settings and preferences.
Analytics Cookies: To understand how you use our platform.

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit some functionality of our platform.

6. Your Privacy Rights

You have control over your personal data. Here are your rights:

Data Access and Control

Access: Request a copy of your personal data.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your personal data.
Portability: Export your data in a machine-readable format.
Restriction: Limit how we process your data.
Objection: Object to certain types of data processing.

7. Children's Privacy

Fish MD is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Information

Questions About Privacy?

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

11. Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal data based on the following legal grounds:

Consent: When you provide explicit consent for specific processing activities.
Contract Performance: To provide our services as agreed.
Legitimate Interest: To improve our services and ensure security.
Legal Obligation: To comply with applicable laws and regulations.

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